Fraud Text Alerts

White Sands FCU is excited to bring you another level of security to your Visa Debit Card. If our fraud monitoring service detects a suspicious transaction on your account, we will alert you via SMS/text message of the transaction. You are automatically enrolled if your mobile phone is connected to your account.

In the event that your debit card is suspected of having fraudulent activity, you will receive a text message from White Sands FCU. If you confirm that the activity is accurate, no further action will be required. If the activity is in fact fraud, you will be prompted with the next steps to help secure your account.

This complimentary service ensures you will be notified anytime your debit card has suspected fraudulent activity. You will always have the option to opt-out of Fraud Text Alerts.

FAQ

How do I enroll?

If you have a White Sands FCU debit card, you're automatically enrolled. We will use the mobile phone number on file with us, to send any fraud alerts via text messages. If you do not have a mobile phone number on file with us, we will contact you at the home phone number we have on file.

How do I opt-out?

Call us at 575-647-4500 and request to opt-out of Fraud Text Alerts. You can also reply STOP to the text message.

What will the text look like?

This is a sample of what the text will contain:

FreeMSG White Sands Federal Credit Union Fraud Center 8772538964 $125.46 on card 1234 at Macy’s. If valid reply YES, fraud NO. To Opt-Out, STOP.

Important Tips

• Keep contact information current - To verify that your contact information is correct, login to my CU Online, click on Settings then Profile and verify your mailing address, mobile number, email, and home phone number.
• Never share personal account information - White Sands FCU will never request sensitive account information via text message or email. Don't provide your SSN, account number(s), card PIN, mailing address, etc.