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Fraud Text Alerts

White Sands FCU is excited to bring you another level of security to your Visa Debit Card. If our fraud monitoring service detects a suspicious transaction on your account, we will alert you via SMS/text message of the transaction. You are automatically enrolled if your mobile phone is connected to your account.

In the event that your debit card is suspected of having fraudulent activity, you will receive a text message from White Sands FCU. If you confirm that the activity is accurate, no further action will be required. If the activity is in fact fraud, you will be prompted with the next steps to help secure your account.

This complimentary service ensures you will be notified anytime your debit card has suspected fraudulent activity. You will always have the option to opt-out of Fraud Text Alerts.

FAQ

How do I enroll?

If you have a White Sands FCU debit card, you're automatically enrolled. We will use the mobile phone number on file with us, to send any fraud alerts via text messages. If you do not have a mobile phone number on file with us, we will contact you at the home phone number we have on file.

How do I opt-out?

Call us at 575-647-4500 and request to opt-out of Fraud Text Alerts. You can also reply STOP to the text message.

What will the text look like?

This is a sample of what the text will contain:

FreeMSG White Sands Federal Credit Union Fraud Center 8772538964 $125.46 on card 1234 at Macy’s. If valid reply YES, fraud NO. To Opt-Out, STOP.

Important Tips

  • Keep contact information current - To verify that your contact information is correct, login to my CU Online, click on Settings then Profile and verify your mailing address, mobile number, email, and home phone number.
  • Never share personal account information - White Sands FCU will never request sensitive account information via text message or email. Don't provide your SSN, account number(s), card PIN, mailing address, etc.

Contact Us

Call Center:
(575) 647-4500 or

(800) 658-9933.

Hours of Operation:
Monday thru Friday, 8 am-5 pm

Mailing Address:
P.O. Box 99
Las Cruces, NM 88004

Routing & Transit # 312276470

Federally Insured by NCUA

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the U.S. Government. National Credit Union Administration, a U.S. Government Agency.

Equal Housing Lender

We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.

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White Sands Federal Credit Union is committed to providing a website that is accessible to the widest possible audience in accordance with the WCAG 2.0 standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other assistive technology and are encountering problems using this website, please contact us at 575-647-4500 or 1-800-658-9933. Please provide the location of the inaccessible information. All products and services available on this website are available at all White Sands Credit Union branch locations.

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