Important Updates for Telephone Banking Users

Starting July 14, all Telephone Banking users will be required to re-register to continue using this service.

This update is part of our commitment to enhancing your security and providing improved service.

What you need to do:
To access telephone banking, dial 575-647-4500 and choose option 1.

Step 1: You’ll be greeted by our automated system. “Thank you for calling White Sands Federal Credit Union.”

Step 2: Choose your Language, “for English press 1, Spanish press 2.” You’ll be prompted with: “Let’s log you in.”

Step 3: “Please say or enter your White Sands Federal Credit Union Member ID.”

Step 4: “If this is your first time calling, and you do not have a pin,” Say, “I don’t have one, or press the star * key.

Step 5: “To register and set up your pin, Enter your full SSN.” Once repeated back to you, say “yes” or press 1.

Step 6: “Tell me your date of birth, you can speak it or enter it.” (MM/DD/YYYY) Once repeated back to you, say “yes” or press 1.

Step 7: Create your pin. “Say or enter your new 6-digit pin using your telephone keypad.” “To confirm your pin change, please say or enter your 6-digit pin again.”

Once your PIN is set, you’ll be able to log in at any time using your Member ID and PIN.