System Upgrade Coming April 20, 2026

This webpage will continue to be updated as new information becomes available. We encourage you to check back regularly for the latest updates.


Our system upgrade is officially underway! White Sands FCU is upgrading our core banking software to enhance security, improve performance, and bring you a more modern and reliable banking experience.

This is a major project, and while much of the work is happening behind the scenes, there are a few important things members can do now to help make the transition as smooth as possible.

All WSFCU branch drive-thrus will close at 5:30 pm on Friday, April 17, and will be closed on Saturday, April 18, 2026


Visa debit cards will be impacted from Friday, April 17, through Monday, April 20. Please plan ahead and have an alternate form of payment available, or withdraw cash in advance. WSFCU Credit Cards will not be affected.

What Members Should Do Now

  • Verify your contact information
    Please ensure your email address, phone number, and mailing address are up to date so you receive important updates, reminders, and instructions.

  • Plan ahead
    Visa debit cards will be impacted from Friday, April 17, through Monday, April 20. Please plan ahead and have an alternate form of payment available, or withdraw cash in advance. WSFCU Credit Cards will not be affected.

What Is Changing

  • Online Banking - As part of the system upgrade, Online Banking will be changing. The new platform will have an updated look and feel as well as enhanced features and capabilities. Learn More Here

  • Primary and joint account holders can now register and access their own accounts using unique usernames and passwords.

New Things Coming

  • DebitUp- This NEW feature helps you grow your savings account effortlessly by rounding up your debit card purchases to the nearest dollar and transferring the difference to your savings account. It’s a simple way to make saving part of your everyday spending. Please note: this feature is not applied automatically — you must request that DebitUp be added to your account.

  • Escrow- For members with Mortgages, your escrow account will now be viewable as a separate savings account through your online banking. The account function and rate, and the amount of your total mortgage payment will stay the same.

New online Banking Info

Important info for Zelle Users

Zelle® will no longer be available through White Sands FCU  as of April 13, 2026. Registered accounts will be released on April 13, 2026, to allow enrollment at another institution.

Zelle Alternatives
 

Important Dates for Bill Pay Users

Monday, April 13th: Bill Pay access will be disabled on this day, but scheduled payments made through April 17th will still be processed.


What Is Not Changing

  • Debit Cards and PINs will remain the same

  • Account Numbers will not change

  • Any Automatic transfers between WSFCU accounts will not be affected.


Frequently Asked Questions

  • This upgrade will allow us to provdie members with

    1. Faster, More Reliable Banking

    • Improved system performance means quicker transactions online, in the app, and in branches.

    2. Enhanced Online & Mobile Banking

    • A modern platform allows more powerful digital tools.

    • Better features such as improved account views, easier transfers, and more self-service options.

    3. Expanded Member Services

    • Allows the credit union to offer more products and services in the future.

    • Ability to launch new features that weren’t possible before.

    4. More Personalization

    • The updated system lets staff access information quicker and provide more personalized service.

    • Improved in-branch experiences.

    5. Long-Term Stability

    • Ensures the credit union can continue to grow and support members with technology that can expand with their needs.

    • Makes future upgrades easier and less disruptive.

  • All WSFCU branches will be closed on Saturday, April 17th and will reopen on Monday, April 20, 2026, at 9 am

  • No, Your account number will not change.

  • Online & Mobile Banking will be unavailable beginning Friday, April 17, and will resume Monday, April 20, at noon, after you re-register.

  • Schedule any upcoming bill payments before Monday, April 13, 2026.

    Bill Pay will become inactive as of April 13, 2025. Any recurring payments made after April 17 will not be processed. Please review all your payments before this date.


**Important Dates to Remember**

  • All White Sands FCU branches will be closed on Saturday, April 18th.

  • Online and Mobile Banking will be unavailable beginning on Friday, April 17

    through Monday, April 20 at 12:00 PM.

  • You will need to re-register before using Online and Mobile Banking